Download the latest driver, firmware, and software for your HP Officejet J All- in-One Printer is HP’s official website to download drivers free of. Prepare and assemble the physical parts of the HP Officejet J series All-in- One before Load the alignment sheet on the scanner glass for scanning. A ‘No Scan Options’ message displays on the printer when trying to scan with a printer released before

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Reorient or relocate the receiving antenna. Some local email clients or apps might not be compatible with the scan to email feature. Click Applicationsand then double-click Image Capture.

See your browser’s documentation for specific instructions.

If a Let’s identify your product to get started page displays, click Printertype your printer model number, and then click Submit. The software installation prompts you to connect the cable if needed. This page requires Javascript.

Higher resolution produces better quality images by using more dots pixels per inch.

HP Officejet J All-in-One Printer series Troubleshooting | HP® Customer Support

Place the document or photo print side down on the scanner glass, and then close the scanner lid. This product was sold by a third party. Modify your browser’s settings to allow Javascript to execute. If you have not installed the driver yet, go to LSB is a trademark of the Linux Foundation.

Try one of the other workarounds if the first method you tried did not work. Some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails from the printer using your printer’s ePrint email address.


Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Turn off the printer. Under the Driver heading, click Download. Do not load photos in the ADF.

HP Officejet J5700 All-in-One Printer Series- Setting up the All-in-One (Hardware)

Scan to email works best when a local email clientsuch as Apple Mailis installed and set up on the computer. This selects Toolsand then selects Date and Time. Higher resolution increases the file size of the scan. Place the item on the scanner glass or load it into the automatic document feeder ADF.

Paper-handling specifications Paper tray capacities Type. Please try again shortly.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows) | HP® Customer Support

If it is not installed and used in accordance with the instructions, it might cause harmful interference to radio communications. Speed seconds 4 x 6 inch borderless photo. Click the thumbnail of the scanned item in the left panel to display it in the main preview pane. This page requires Javascript. To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document.


Javascript is disabled in this browser.

Please verify your product is powered on and connected, then try again in a few minutes. When the language you want to use appears, press OK.

HP Printers – How to Scan (Mac)

Prompt for settings when scanning from the control panel: Confirm that a name for the scanned item is in the Prefix field. See the packaging for a list of items shipped in the box. Use np Print and Scan Doctor to identify and temporarily disable firewall software on your computer.

When used with HP’s HPLIP driver, this printer auto-detects the paper type and ink cartridge type and does appropriate dithering and colour adjustment internally, controlled by the hardware. Temporarily disable firewall software on the computer Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers.

If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The Virtual Agent is currently unavailable. How does HP install software and gather data? In the Print and Scan Doctor results screen, view the list of actionable results.

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